Unleash the Power of Exceptional Call Center Outsourcing Services
Running a full-time call center demands time and dedication, making 24/7 customer support challenging. Hiring inexperienced staff and organizing costly training programs may not yield desired results.
Our professional customer support outsourcing team bridges the gap. We handle all incoming and outgoing calls, enhancing customer communication. From issue resolution to order placement, returns initiation, and promotional campaigns, we ensure exceptional service to expand your customer base.
Customer-Focused Call Center Services
Transform Customer Support
Key Differentiators
We offer inbound phone answering service and outbound telemarketing services to inform your current and potential customers about your products. Our highly trained agents immediately respond to complaints and assist your customers by providing solutions to a broad range of issues. With our quality assurance technical support services, you can benefit from the following:
- Multilingual support
- IVR self-service options
- Proactive customer service
- Advanced call routing and tracking
- 24/7 Service Availability and nonstop support
- Customizable CRM integration
- Advanced reporting and analytics
- Automated call distribution
- Quality assurance and agent training
- Scalable services to adapt to business growth
Our Versatile Customer Service Approach
DGS customer service outsourcing solutions take care of your customers’ requests and issues. Our team of well-trained and professional agents deliver swift assistance. We provide accurate information to answer customer inquiries and inform them about your business. By using our tailored services, you can successfully run a competent call center and keep customers satisfied with your brand.
We have a simple process in place to help businesses take our assistance. You can fill out our contact form to provide us with details of your company and the services you require
Our dedicated customer support managers supervise each agent. We ensure that each customer query is catered to on time and that agents only communicate accurate information.
Leverage scalability with DGS. We help you reach new leads and make sure existing customers have a satisfactory experience when they get in touch with your brand.
Nurture Customer Connections with DGS
Experiencing difficulty in providing timely solutions to your customers? Allow DSG to assist with the following:
- Management of high-volume calls
- Maintaining customer satisfaction
- On-time resolution of customer issues
- Reducing call handling time
- Increasing sales conversions
- Providing advanced call routing and tracking system
- Offering CRM systems integration
- Extending advanced reporting and analytics system
- Automated call distribution system
- Quality assurance and agent training programs
- Customer services assessment and adaptation
Adaptive & Proactive
Our Service
Our Numbers Speak For Us!
36
Awards
56
Projects
23
Loyal Clients
100
Satisfaction
Our Customers
Testimonials
My in-house customer support call center was not performing very well. As a result, my customers were quite unhappy. So, I decided to let go of the in-house team and hire DGS outsourced call center services. I am delighted with this decision. It has helped me in delivering ultimate customer satisfaction.
Gary Lancaster (CEO)
Being a small business owner, I could not afford to set up a call center for my real estate company. However, I knew it was important to enhance my customers’ experience and find new leads. Fortunately, my business partner suggested DGS technical support services. It has provided me with competent cold callers for real estate to obtain multiple new clients. I love how each agent professionally handles customer interactions. Very happy with this service.
Cecilia Jacobs (Director)
I have been searching for inbound call center outsourcing services to handle the influx of customer calls. Due to the high workload, I wanted a team that could resolve all customer issues and queries independently. DGS has provided the solution for these concerns. After a week of product training, the outsourced staff grasped all the concepts of my products and services. Since then, they have been expertly handling customer queries.
Patrick Coleman (CFO)
Ready to Accelerate Sales and Customer Loyalty?
FAQ
We provide a wide range of customer support services, which cover order processing, customer relationship management, technical support, and more. These services are available for companies in a plethora of industries. We tailor our services to meet your business goals and objectives.
Outsourcing customer support and call center services eliminate the need to build an in-house call center setup. As a result, you can reduce internal overhead costs of hiring staff and buying equipment, such as computers, voice gear, and workstations. Moreover, our outsourced technical support and call center team has experienced agents who can resolve your customers’ problems.
Your company’s and your customer’s privacy is our main priority. Therefore, we use the latest software and technologies to encrypt and store your information. We also implement strict confidentiality policies to promote the ethical use of your information.
The cost of our technical support outsourcing and customer helpline services depends on your company size and selected services. We offer flexible rates, so you can easily use an outsourced call center. To learn the final cost, contact us, and request a quote.
We use advanced call routing and tracking systems to handle the high call volume. Due to these systems, calls appear in a queue to prevent call drops, and callers are connected with available customer care representatives one by one.
Yes, our call and chat support services are available in multiple languages. If you want to expand your business into new markets, contact our help desk services to bridge the gap between you and your existing and potential customers.